Frequently Asked Questions
I have a suggestion, question, complaint or compliment for the site – where can I send it?
For any feedback, bug reporting or suggestions, please email: support@music180.com
What can I do on Music180?
Pros:
1) Network professionally with other top music industry pros in an exclusive, trusted and secure environment.
2) Tap directly into a pipeline of undeveloped talent looking to work specifically with you and get paid for your time.
3) Offer an array of professional services to the public where you have complete control over the parameters of each service, its price and the turnaround time.
3) Fulfill any needs by creating opportunities that also generate revenue.
4) Collaborate with other top pros by using Lockboxes to share work-in-progress media files with advanced security and privacy features. Pros can store and share 3 GB of media content (songs, videos, images, documents) in your Vault and create protected “Lockboxes” with ease.
5) Develop a web presence that helps you get things done: Music180 is not just a fan or marketing site – pros come here to conduct business, make deals and collaborate with other top pros.
Members:
1) Submit demos directly to top music industry producers, songwriters, musicians, designers and executives through their offered services.
2) Take advantage of powerful opportunities to advance one’s career through TV & Film licensing, publishing deals, live gigs, development deals with producers and labels, and opportunities for employment within the music industry.
3) Develop a powerful and professional web presence that establishes your band’s serious intentions to make its mark in the music industry.
4) Store and share 500 MB of media content (songs, videos, images, documents) in your personal Vault.
5) Use lockboxes to collaborate with other musicians in a secure environment.
6) “Get in the Game”: We have iconic music industry pros and you have talent and passion. We are now giving you unprecedented direct access to top pros. Success is no longer a product of who you know, where you live, luck or chance. This is the new music industry and your fate is in your hands.
What does Music180 charge?
Pros: Pro accounts are free. Music180 enters into an 80/20 partnership with Pros for Services and Opportunities where Pros keep 80% of the revenue. Payments from sales are rendered ‘30 days end of month.’ Therefore all sales for any given calendar month are processed during the following month and payments are sent out at the end of that month.
Members: We do not charge for membership with Music180. We will be unveiling a new bundle of premium services in the future that members will have the option of buying for a low monthly subscription fee.
How do I become a Certified Pro? What qualifications does one need to become a Pro?
If you have had a significant personal accomplishment in the music industry and would like to apply to become a Music180 Certified Pro, please click here.
Music180’s founders are seasoned music industry executives and producers and have an extensive network of industry connections. Music180 personally reviews and verifies every pro through references and direct conversations and personal knowledge. We go to great lengths to ensure that there are no fraudulent accounts and that everyone is who they say they are.
How do I know that the pro is the one critiquing my music?
As noted above, we vet and certify every pro and our team is continually in close contact with our pros to ensure the best possible experience for all involved. We maintain the highest levels of customer service and client relations.
Once I buy a service, what process takes place?
1) Once a member clicks on “Buy Service,” they are taken to a page where they can upload media (songs, videos, images, documents) or choose media from their personal vault to submit to the pro. Members can also write a message to be sent to the Pro detailing specifics about their song/video/document.
2) Once submitted and paid for, the pro receives an email notification that someone has purchased one of their services and gives them instant access to the uploaded media and message. The member receives notification for a successful submission.
3) Depending on the service purchased, the pro will then carry out the selected service within the turnaround time (if applicable). Notification of a completed service will be sent to the member.
4) The pro will be paid cumulatively at the end of the month and the member will receive feedback (if applicable). If the pro likes what he hears, he may want to establish a more long-term relationship and will contact the member through his/her Music180 account.
Do I have to be a member to buy pro services?
Yes. One needs to have an account to be able to upload media and to communicate with pros. It will also help to have other songs, videos and images up on a member’s profile page if a pro wants to check your band out more in depth for a potential future relationship.
How secure is Music180.com’s transaction process?
Music180’s e-commerce platform has been built from day one with security as one of our chief concerns. We have integrated best-in-class security and transaction services into our platform and utilize Authorize.net with Cybersource technology.
“Since 1996, Authorize.Net has been a leading provider of payment gateway services, managing the submission of payment transactions to the processing networks on behalf of merchant customers. On November 1, 2007, CyberSource Corporation acquired Authorize.Net. Collectively, the companies processed approximately 1.9 billion transactions in 2008, representing $109 billion of e-commerce.”
I forgot my password – what do I do?
1) Click on the “Forgot Your Password” link on the Login page.
2) Enter your email address and click on the “Reset My Password.”
3) Login to your email account, open the Music180 email and follow the link to enter a new password for your account.
How much storage space comes with my account and what file formats does the vault support?
Members get 500 MB of storage space. Pros get 3 GB of storage space. The vault supports the following file formats:
Audio: mp3, m4a, etc.
Video: .mov, .mpeg, etc.
Images:
Documents:
What is a Lockbox?
Lockboxes allow you to share your vault content with people outside of Music180. All they need is the URL to your lock box and the password and recipients will be able to access whatever files you have selected for your Lockbox. The files are stored securely so they will not be able to spread links to the files on their own.
You can control whether or not viewers have the ability to download files from your Lockbox. If the files are not downloadable the user will only be able to stream the content.
Pros – How do I create an opportunity?
To create an opportunity, please email the Music180 Opportunities team at
opportunities@music180.com
Pro – How do I edit or delete a service?
Login to your account. Click Edit Services. In the right hand column, click on the particular service that you like to edit. Make the necessary changes, and then click “Save.” If you would like to Permanently Remove the Service, do so by clicking the red “Permanently Remove This Service” in the right hand column.
Pro – Can I temporarily stop selling a service if I am on vacation or am overloaded with requests?
Yes. Login to your account. Click Edit Services. In the right hand column, click on the particular service that you like to temporarily disable. Then, under “Disable Service” click on the “Temporarily disable this service” button. Once a service is temporarily disabled, it will still appear on your profile but will not be click-able. If you want re-activate the service, return to this page and click “Enable Service.”
How do I change my primary email address?
Login to your account. Click on “Account Settings.” Under email address, enter in your new email and click the “Change Email” button. Be sure to remember to login using your new email address.
Why is my account suspended?
Accounts can be suspended (temporarily de-activated) if a member is past due on his subscription payments or is under review for a possible breach of Music180s Terms of Service. Before any potential suspension, you will be notified via e-mail and have due time to get in contact with our support team.
How can I write articles on the Music180.com blog?
If you would like to write for the Music180 blog, please email us at
blog@music180.com.
What are the rules and policies for selling services as a Pro?
Music180’s policies are rules that help to create a safe, fair and enjoyable trading environment for all Music180 members. As a seller, you are responsible for reviewing and understanding Music180’s selling policies, as well as all applicable laws and regulations as outlined in the Rules for Sellers Overview.
Policies and guidelines specifically related to selling an item involve:
Prohibited and restricted items ― What items can and cannot be listed. Music180’s restrictions are often based on country and state laws, including copyright or trademark laws. However, many restrictions involve the sale of controversial or sensitive items and are not necessarily prohibited by law. Before you list your item, it is a good idea to review Music180’s Prohibited and Restricted items policy to see if it is on the list of what may not be sold on Music180.
Listing practices ― Actions that are not allowed in listings. To promote a safe, fair and enjoyable trading experience, Music180 has established a set of Community standards and guidelines for listings and other Community content. These include policies restricting the use of profanity, HTML and JavaScript, and links. Music180’s listing policies also provide guidelines on how certain items may be listed and described. For example, using brand names or other words inappropriately for the purpose of attracting buyers to a listing (called keyword spamming) is not allowed. Listing policies also include prohibiting practices that would circumvent Music180 fees. You should familiarize yourself with Music180’s listing policies before posting an item.
Completing the sale ― Practices that are not allowed involving transactions. For example, accepting payment and sending an item that is significantly different from the item described in the item listing is not allowed. For policy and examples, see Seller Non-performance.
Violation of Music180 policies can result in a range of actions, including:
- Listing cancellation
- Forfeit of Music180 fees on cancelled listings
- Limits on account privileges
- Loss of PowerSeller status
- Account suspension
When policy violations occur, Music180 emails the seller, as well as bidders, that a listing has been ended. Learning about Music180’s selling policies before you list an item will help you to avoid unintentionally breaking rules (including the law). Music180’s selling policies are updated to respond to marketplace, Community and security issues, so it is important to check them regularly for changes.
